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ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual 65
Appendix B
BCustomer Support
Information Needed for Support 2
Before contacting technical support, please have the following
information ready:
Model number for your ValueLoader
Serial number
Media type and format
Recent Error codes
Revision number for ValueLoader and tape drive firmware
Brand and model of your host computer
Brand and model of your SCSI host adapter
ValueLoader drivers and backup software that you are using and the
version number(s)
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