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Pathlight VX User’s Guide 135
Viewing Service Tickets
View Pathlight VX service tickets to view details of the System Status notification and a suggested resolution
of the reported problem.
1 Do one of the following:
• Click System Status.
- OR -
•Select Tools→ System Status.
The Tools - System Status screen appears.
The System Status screen lists the following information.
• Ticket – Service ticket numbers, which can be listed in ascending or descending order by clicking
the top of the column.
• State – The current state of the service ticket. State can be either Open or Closed.
• Last Updated – Date when the service ticket was last accessed, either opened or closed
depending on the selected sort order.
• Summary – A summary of the problem reported by the Pathlight VX.
- Pathlight 1
- VX User’s Guide 1
- Contents 3
- 6 Pathlight VX Reports 115 5
- Glossary 173 6
- Index 179 6
- Product Safety Statements 7
- Precautions 8
- Product Model Number 9
- Description 11
- Pathlight VX Models 12
- Pathlight VX Components 13
- FC Switch 14
- RAID Storage Disk 15
- 10 Description 16
- Pathlight VX User’s Guide 11 17
- Pathlight VX 17
- 12 Description 18
- Logging On the Pathlight VX 21
- Logging Off the Pathlight VX 22
- Starting Up the Pathlight VX 23
- Pathlight VX User’s Guide 19 25
- Shutting Down the Hardware 27
- Pathlight VX User’s Guide 23 29
- Rebooting the Pathlight VX 31
- Virtual Library Summary 33
- System Summary 34
- Menu Bar 35
- System Information Buttons 35
- Changing the Admin Password 36
- Changing Network Settings 37
- Pathlight VX User’s Guide 33 39
- Pathlight VX User’s Guide 35 41
- Pathlight VX User’s Guide 37 43
- Pathlight VX User’s Guide 39 45
- Pathlight VX User’s Guide 41 47
- Performing Required Actions 49
- Pathlight VX User’s Guide 45 51
- Pathlight VX User’s Guide 47 53
- Pathlight VX User’s Guide 49 55
- Renaming a Physical Library 56
- Canceling a Pending Request 57
- Creating a Virtual Library 59
- Pathlight VX User’s Guide 55 61
- Modifying a Virtual Library 62
- Deleting a Virtual Library 63
- Working with Virtual Drives 64
- Modifying a Virtual Drive 65
- Deleting a Virtual Drive 66
- Working with Virtual Media 67
- Exporting Virtual Media 69
- Recycling Virtual Media 71
- Deleting Virtual Media 73
- Pathlight VX User’s Guide 69 75
- Managing FC Hosts 76
- Pathlight VX User’s Guide 71 77
- Modifying an FC Host 79
- Removing an FC Host 80
- Pathlight VX User’s Guide 75 81
- Managing User Accounts 82
- Modifying User Accounts 83
- Deleting User Accounts 85
- Setting Media Filters 87
- Pathlight VX User’s Guide 83 89
- Setting Default Media Access 90
- Pathlight VX User’s Guide 85 91
- Setting Media Access Rules 92
- Pathlight VX User’s Guide 87 93
- Pathlight VX User’s Guide 89 95
- Managing Offline Media 97
- Removing Application Media 99
- Removing Cleaning Media 100
- Removing Disk Extension Media 101
- Removing Service Media 103
- Managing Disk Extension Media 104
- Pathlight VX User’s Guide 99 105
- Pathlight VX User’s Guide 101 107
- Enabling Advanced Features 109
- Pathlight VX User’s Guide 105 111
- Disabling Advanced Features 112
- Pathlight VX User’s Guide 107 113
- Managing Storage Policies 114
- Pathlight VX User’s Guide 109 115
- Pathlight VX User’s Guide 111 117
- Archiving Media 118
- Pathlight VX User’s Guide 113 119
- Reverting Archive Media 120
- Pathlight VX Reports 121
- 116 Pathlight VX Reports 122
- Pathlight VX User’s Guide 117 123
- 118 Pathlight VX Reports 124
- Pathlight VX User’s Guide 119 125
- 120 Pathlight VX Reports 126
- Pathlight VX User’s Guide 121 127
- 122 Pathlight VX Reports 128
- Pathlight VX User’s Guide 123 129
- 124 Pathlight VX Reports 130
- Reports About System Activity 131
- 126 Pathlight VX Reports 132
- Pathlight VX User’s Guide 127 133
- 128 Pathlight VX Reports 134
- Viewing the User Login Report 135
- 130 Pathlight VX Reports 136
- Monitoring the Pathlight VX 137
- Viewing Activity Status 138
- Checking System Status 139
- Understanding Service Tickets 140
- Viewing Service Tickets 141
- Modifying Service Tickets 143
- Closing Service Tickets 144
- Pathlight VX User’s Guide 139 145
- Pathlight VX User’s Guide 141 147
- General Troubleshooting 148
- HTTP Proxy Settings 149
- Supported Browser Versions 149
- Internet Explorer 149
- Netscape Navigator 149
- Capturing a System State 150
- Pathlight VX User’s Guide 145 151
- Downloading a System State 152
- Pathlight VX User’s Guide 147 153
- Deleting a System State 154
- Troubleshooting Power Issues 155
- Interpreting Status LEDs 157
- Pathlight VX User’s Guide 153 159
- MS Back Panel—FC HBA LEDs 161
- MS Back Panel—Ethernet LEDs 162
- SNC LEDs 163
- SNC Back Panel—FC Blade LEDs 165
- AX100SC LEDs 167
- AX100SC—Back Panel LEDs 168
- DPE/DAE LEDs 169
- Pathlight VX User’s Guide 165 171
- DAE—Back Panel LCC LEDs 172
- Pathlight VX User’s Guide 167 173
- SPS LEDs 174
- FC Switch LEDs 175
- FC Switch—Back Panel LEDs 176
- Pathlight VX User’s Guide 171 177
- Glossary 179
- 174 Glossary 180
- Pathlight VX User’s Guide 175 181
- 176 Glossary 182
- Pathlight VX User’s Guide 177 183
- 178 Glossary 184
- Pathlight VX User’s Guide 179 185
- 180 Index 186
- Pathlight VX User’s Guide 181 187
- 182 Index 188
- Pathlight VX User’s Guide 183 189
- 184 Index 190
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