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Chapter 13 Troubleshooting
Quantum’s Knowledge Base
Scalar i500 User’s Guide 481
• Viewing and E-Mailing the Command History Logs
• Interpreting LEDs
• Using the Installation Verification Test
• Configuring the Internal Network
• Library Diagnostics
• Drive DiagnosticsDrive TestsMedia TestsEthernet Expansion
Blade Control
• Robotics Diagnostics
Quantum’s Knowledge Base
Quantum keeps a dynamic listing of frequently asked questions,
troubleshooting tips, and service bulletins for all of its products. To access
the knowledge base, go to the Quantum Support Web site and click on
Knowledge Base:
http://www.quantum.com/ServiceandSupport/Index.aspx
.
About RAS Tickets
The Scalar i500 library uses advanced problem detection, reporting, and
notification technology to alert you of problems as soon as they occur.
The library performs numerous self-tests to monitor the library’s
temperature, voltage and currents, and standard library operations. It
performs these self-tests each time the library is powered on and during
normal operation when the library is idle.
If the self-test detects a problem, the library generates a Reliability,
Availability, and Serviceability (RAS) ticket that identifies the component
that is likely causing the problem. The library’s light emitting diodes
(LEDs) may also turn on or off and flash to indicate an abnormal state. If
- Scalar i500 1
- Contents 3
- Scalar i500 User’s Guide iv 4
- Scalar i500 User’s Guide v 5
- Scalar i500 User’s Guide vi 6
- Scalar i500 User’s Guide vii 7
- Scalar i500 User’s Guide viii 8
- Scalar i500 User’s Guide ix 9
- Scalar i500 User’s Guide x 10
- Scalar i500 User’s Guide xi 11
- Scalar i500 User’s Guide xii 12
- Glossary 541 13
- Scalar i500 User’s Guide xiv 14
- Scalar i500 User’s Guide xv 15
- Scalar i500 User’s Guide xvi 16
- Scalar i500 User’s Guide xvii 17
- Scalar i500 User’s Guide xix 19
- Scalar i500 User’s Guide 1 20
- Audience 20
- Product Safety Statements 20
- Scalar i500 User’s Guide 2 21
- Scalar i500 User’s Guide 3 22
- Mercury Statement 22
- Scalar i500 User’s Guide 4 23
- Disposal of Electrical and 23
- Electronic Equipment 23
- Document Organization 23
- 24
- Scalar i500 User’s Guide 6 25
- Related Documents 25
- Scalar i500 User’s Guide 7 26
- Contacts 26
- Scalar i500 User’s Guide 9 28
- United States 28
- Description 29
- Intelligent Storage 30
- Library Configuration 30
- Chapter 1 Description 34
- Scalar i500 User’s Guide 15 34
- Scalar i500 User’s Guide 16 35
- Front Panel Components 37
- Scalar i500 User’s Guide 19 38
- Back Panel Components 39
- Rear Power Switches 1 40
- Scalar i500 User’s Guide 22 41
- Scalar i500 User’s Guide 23 42
- Tape Drive Support 49
- Library Features 50
- Licensable Features 51
- Scalar i500 User’s Guide 33 52
- Figure 11 Library Location 52
- Coordinates 52
- Scalar i500 User’s Guide 34 53
- Scalar i500 User’s Guide 35 54
- Scalar i500 User’s Guide 36 55
- Scalar i500 User’s Guide 37 56
- Cleaning slots 56
- Chapter 2 58
- Operator Panel 62
- Web Client 63
- Menu Trees 64
- Setup Menu 65
- Operations Menu Tools Menu 65
- Reports Menu 65
- • Advanced Reporting* 65
- • System Settings 67
- • Library Tests 68
- User Privileges 69
- User Access 70
- Configuring Your Library 71
- About the Setup Wizard 72
- Using the Setup Wizard 74
- Accessing the Web Client 78
- Managing the Network 78
- Scalar i500 User’s Guide 60 79
- Scalar i500 User’s Guide 67 86
- Tools > Download SNMP MIB 86
- Working With Partitions 87
- Scalar i500 User’s Guide 69 88
- Supported 88
- Scalar i500 User’s Guide 70 89
- Configuring Cleaning Slots 97
- Scalar i500 User’s Guide 80 99
- Configuring I/E Station Slots 101
- Scalar i500 User’s Guide 82 101
- Setting Tape Drive Parameters 102
- Working With Control Paths 105
- Scalar i500 User’s Guide 87 106
- Scalar i500 User’s Guide 89 108
- Working With User Accounts 116
- The simple LDAP server 122
- Working With FC I/O Blades 128
- Scalar i500 User’s Guide 111 130
- Scalar i500 User’s Guide 112 131
- Scalar i500 User’s Guide 116 135
- Scalar i500 User’s Guide 117 136
- Setup > FC 136
- I/O Blades > Host Mapping 136
- Configuring System Settings 145
- Scalar i500 User’s Guide 131 150
- Scalar i500 User’s Guide 132 151
- Registering the Library 152
- Advanced Reporting 153
- Chapter 4 Advanced Reporting 154
- Scalar i500 User’s Guide 135 154
- Scalar i500 User’s Guide 136 155
- Viewing the Media Usage Log 163
- Capacity on Demand 166
- Chapter 5 Capacity on Demand 167
- Scalar i500 User’s Guide 148 167
- COD Upgrades Per 167
- Configuration 167
- Storage Networking 168
- Chapter 6 Storage Networking 169
- Scalar i500 User’s Guide 150 169
- Scalar i500 User’s Guide 154 173
- Scalar i500 User’s Guide 155 174
- Scalar i500 User’s Guide 157 176
- Failover 176
- Configuring Host Access 179
- Encryption Key Management 184
- Scalar i500 User’s Guide 166 185
- Table 1 Encryption Systems 185
- Scalar i500 User’s Guide 167 186
- Scalar i500 User’s Guide 168 187
- Scalar i500 User’s Guide 169 188
- Scalar i500 User’s Guide 170 189
- Quantum Encryption 192
- Key Manager User’s Guide 192
- Scalar i500 User’s Guide 174 193
- Scalar i500 User’s Guide 175 194
- Scalar i500 User’s Guide 176 195
- Figure 26 TLS Communication 195
- Certificate Import Screen 195
- 7Follow these 196
- Scalar i500 User’s Guide 178 197
- Root Certificate File 198
- Scalar i500 User’s Guide 180 199
- Scalar i500 User’s Guide 185 204
- Scalar i500 User’s Guide 186 205
- Scalar i500 User’s Guide 187 206
- Scalar i500 User’s Guide 188 207
- from the Web client 207
- 7When an 208
- 7If an SKM 209
- 7To manually generate 209
- Scalar i500 User’s Guide 191 210
- Scalar i500 User’s Guide 192 211
- Scalar i500 User’s Guide 193 212
- Scalar i500 User’s Guide 194 213
- Scalar i500 User’s Guide 195 214
- Scalar i500 User’s Guide 197 216
- Scalar i500 User’s Guide 198 217
- Scalar i500 User’s Guide 199 218
- Scalar i500 User’s Guide 200 219
- Scalar i500 User’s Guide 201 220
- Scalar i500 User’s Guide 202 221
- Extended Data Lifecycle 222
- Management 222
- About EDLM 223
- Scalar i500 User’s Guide 205 224
- Scalar i500 User’s Guide 206 225
- Cleaning for EDLM Drives 226
- Incomplete EDLM Scans 226
- Scalar i500 User’s Guide 208 227
- Scalar i500 User’s Guide 209 228
- Scalar i500 User’s Guide 211 230
- Figure 31 StorNext Host 230
- Scalar i500 User’s Guide 212 231
- Scalar i500 User’s Guide 213 232
- Settings 232
- Scalar i500 User’s Guide 214 233
- Figure 33 Creating EDLM 233
- Partitions 233
- Scalar i500 User’s Guide 215 234
- Scalar i500 User’s Guide 216 235
- Scalar i500 User’s Guide 218 237
- Figure 35 EDLM Policy 237
- Scalar i500 User’s Guide 220 239
- Scalar i500 User’s Guide 221 240
- Scalar i500 User’s Guide 222 241
- Scalar i500 User’s Guide 223 242
- Scalar i500 User’s Guide 224 243
- Scalar i500 User’s Guide 225 244
- Scalar i500 User’s Guide 226 245
- Scalar i500 User’s Guide 227 246
- Scalar i500 User’s Guide 228 247
- Scalar i500 User’s Guide 229 248
- Scalar i500 User’s Guide 230 249
- Scalar i500 User’s Guide 231 250
- Scalar i500 User’s Guide 232 251
- Scalar i500 User’s Guide 233 252
- Scalar i500 User’s Guide 234 253
- Scalar i500 User’s Guide 235 254
- Scalar i500 User’s Guide 236 255
- Running Your Library 256
- Powering on the Library 257
- Restarting the Library 258
- Logging In 258
- Logging Out 259
- Performing Media Operations 260
- Scalar i500 User’s Guide 242 261
- Scalar i500 User’s Guide 244 263
- Scalar i500 User’s Guide 247 266
- Import Media screen to add 266
- About Cleaning Tape Drives 273
- Scalar i500 User’s Guide 255 274
- Manual Cleaning 274
- About Tape Drive Operations 280
- Scalar i500 User’s Guide 262 281
- Scalar i500 User’s Guide 264 283
- Chapter 10 284
- Viewing Logged-in Users 291
- Viewing the All Slots Report 291
- Scalar i500 User’s Guide 277 296
- Updating Library and Tape 297
- Drive Firmware 297
- Upgrading Library Firmware 298
- Scalar i500 User’s Guide 280 299
- Upgrading Tape Drive Firmware 300
- Scalar i500 User’s Guide 282 301
- Scalar i500 User’s Guide 283 302
- Tools > Drive Operations 302
- Scalar i500 User’s Guide 285 304
- Installing, Removing, and 305
- Replacing 305
- Scalar i500 User’s Guide 287 306
- Cabling the Library 308
- Scalar i500 User’s Guide 290 309
- Scalar i500 User’s Guide 291 310
- Fibre Channel Tape Drive 310
- Scalar i500 User’s Guide 293 312
- Scalar i500 User’s Guide 296 315
- Scalar i500 User’s Guide 298 317
- Scalar i500 User’s Guide 299 318
- Scalar i500 User’s Guide 302 321
- Scalar i500 User’s Guide 303 322
- Scalar i500 User’s Guide 307 326
- Scalar i500 User’s Guide 308 327
- on page 316 for best 328
- Scalar i500 User’s Guide 312 331
- Scalar i500 User’s Guide 313 332
- Scalar i500 User’s Guide 314 333
- Scalar i500 User’s Guide 315 334
- Cable Management Guidelines 335
- Scalar i500 User’s Guide 317 336
- Scalar i500 User’s Guide 318 337
- Scalar i500 User’s Guide 320 339
- Scalar i500 User’s Guide 325 344
- Required tools: None 344
- Scalar i500 User’s Guide 326 345
- Scalar i500 User’s Guide 327 346
- Required tools: 346
- Scalar i500 User’s Guide 328 347
- 1 screws to remove 349
- Scalar i500 User’s Guide 333 352
- Scalar i500 User’s Guide 336 355
- Scalar i500 User’s Guide 337 356
- Scalar i500 User’s Guide 338 357
- Scalar i500 User’s Guide 340 359
- Scalar i500 User’s Guide 342 361
- Scalar i500 User’s Guide 343 362
- Scalar i500 User’s Guide 345 364
- 1 Thumbscrews (behind doors) 364
- Scalar i500 User’s Guide 347 366
- 5U 14U 23U 32U 41U 367
- Scalar i500 User’s Guide 350 369
- Scalar i500 User’s Guide 352 371
- Scalar i500 User’s Guide 353 372
- Scalar i500 User’s Guide 354 373
- Scalar i500 User’s Guide 355 374
- Scalar i500 User’s Guide 358 377
- Example 1 377
- Scalar i500 User’s Guide 359 378
- Scalar i500 User’s Guide 360 379
- Scalar i500 User’s Guide 362 381
- Scalar i500 User’s Guide 363 382
- Existing Library 383
- Scalar i500 User’s Guide 365 384
- Scalar i500 User’s Guide 368 387
- Scalar i500 User’s Guide 369 388
- Scalar i500 User’s Guide 372 391
- Scalar i500 User’s Guide 373 392
- Scalar i500 User’s Guide 374 393
- Scalar i500 User’s Guide 375 394
- Replacing the Control Module 395
- Scalar i500 User’s Guide 377 396
- Scalar i500 User’s Guide 381 400
- Scalar i500 User’s Guide 382 401
- Scalar i500 User’s Guide 384 403
- Scalar i500 User’s Guide 385 404
- Scalar i500 User’s Guide 386 405
- Replacing an Expansion Module 407
- Scalar i500 User’s Guide 389 408
- Scalar i500 User’s Guide 390 409
- Scalar i500 User’s Guide 393 412
- Scalar i500 User’s Guide 394 413
- Scalar i500 User’s Guide 396 415
- Scalar i500 User’s Guide 398 417
- Scalar i500 User’s Guide 399 418
- Scalar i500 User’s Guide 400 419
- Scalar i500 User’s Guide 401 420
- LCB Compact Flash Card 421
- Scalar i500 User’s Guide 403 422
- Instructions 422
- Scalar i500 User’s Guide 404 423
- 1 LCB compact flash card 423
- Scalar i500 User’s Guide 405 424
- 10 Click OK 425
- The login screen appears 425
- •User name: 425
- • Password: password 425
- 12 Press OK 426
- 13 Select the 426
- Scalar i500 User’s Guide 411 430
- Scalar i500 User’s Guide 414 433
- Scalar i500 User’s Guide 415 434
- Scalar i500 User’s Guide 416 435
- Scalar i500 User’s Guide 417 436
- Scalar i500 User’s Guide 419 438
- Scalar i500 User’s Guide 420 439
- Scalar i500 User’s Guide 421 440
- Table 10 Rack Ear Kit 440
- Scalar i500 User’s Guide 422 441
- Scalar i500 User’s Guide 424 443
- Scalar i500 User’s Guide 425 444
- Scalar i500 User’s Guide 426 445
- Scalar i500 User’s Guide 428 447
- 1 Hinge of rack ears 447
- Scalar i500 User’s Guide 429 448
- Scalar i500 User’s Guide 430 449
- Scalar i500 User’s Guide 431 450
- Scalar i500 User’s Guide 432 451
- Installing nut clips: 451
- Installing cage nuts: 451
- Scalar i500 User’s Guide 435 454
- Scalar i500 User’s Guide 436 455
- Scalar i500 User’s Guide 437 456
- Scalar i500 User’s Guide 438 457
- Scalar i500 User’s Guide 440 459
- Scalar i500 User’s Guide 443 462
- Scalar i500 User’s Guide 444 463
- Scalar i500 User’s Guide 446 465
- Scalar i500 User’s Guide 450 469
- Scalar i500 User’s Guide 452 471
- Scalar i500 User’s Guide 453 472
- Scalar i500 User’s Guide 454 473
- Scalar i500 User’s Guide 455 474
- Scalar i500 User’s Guide 457 476
- Expansion Blade 477
- Scalar i500 User’s Guide 459 478
- Scalar i500 User’s Guide 460 479
- Scalar i500 User’s Guide 461 480
- Figure 63 Ethernet 480
- Connectivity on 5U Libraries 480
- Scalar i500 User’s Guide 462 481
- Scalar i500 User’s Guide 464 483
- Scalar i500 User’s Guide 465 484
- Scalar i500 User’s Guide 466 485
- Scalar i500 User’s Guide 467 486
- Figure 66 Installing the 486
- Ethernet Expansion Blade 486
- Scalar i500 User’s Guide 468 487
- Scalar i500 User’s Guide 469 488
- Scalar i500 User’s Guide 471 490
- Scalar i500 User’s Guide 472 491
- Scalar i500 User’s Guide 473 492
- Figure 68 Ethernet 27 492
- Scalar i500 User’s Guide 474 493
- Scalar i500 User’s Guide 475 494
- Scalar i500 User’s Guide 476 495
- Blade LEDs 495
- Scalar i500 User’s Guide 479 498
- Troubleshooting 499
- Quantum’s Knowledge Base 500
- About RAS Tickets 500
- Chapter 13 Troubleshooting 505
- Scalar i500 User’s Guide 486 505
- Tools > Capture Snapshot 505
- Scalar i500 User’s Guide 489 508
- Duplicate Devices Discovered 510
- Identifying Tape Drives 511
- Retrieving Tape Drive Logs 514
- Identifying FC I/O Blades 515
- Resetting FC I/O Blade Ports 517
- Interpreting LEDs 519
- Scalar i500 User’s Guide 502 521
- Table 12 Blade Status LEDs 521
- Scalar i500 User’s Guide 503 522
- Table 13 LCB Ethernet Hub 522
- Link Activity 522
- Scalar i500 User’s Guide 506 525
- Table 16 Tape Drive LEDs 525
- Scalar i500 User’s Guide 507 526
- Table 17 Fibre Port Link 526
- Scalar i500 User’s Guide 508 527
- Scalar i500 User’s Guide 509 528
- Library Diagnostics 532
- Drive Diagnostics 533
- Robotics Diagnostics 536
- Working With Cartridges 537
- Handling Cartridges Properly 538
- Write-Protecting Cartridges 539
- Barcode Label Requirements 539
- Supported Barcode Formats 540
- Installing Barcode Labels 541
- Scalar i500 User’s Guide 523 542
- Figure 72 Barcode Label 542
- Orientation 542
- Library Specifications 543
- Supported Components 544
- Scalar i500 User’s Guide 525 544
- Library Capacity 545
- Environmental Requirements 546
- Electrical Requirements 546
- Dimensions 547
- Component Weights 547
- Scalar i500 User’s Guide 529 548
- Scalar i500 User’s Guide 530 549
- TapeAlert Flag Descriptions 550
- Scalar i500 User’s Guide 532 551
- Table 20 Tape Drive 551
- Scalar i500 User’s Guide 533 552
- Scalar i500 User’s Guide 534 553
- Scalar i500 User’s Guide 535 554
- Scalar i500 User’s Guide 536 555
- Scalar i500 User’s Guide 537 556
- Scalar i500 User’s Guide 538 557
- DIAGNOSTIC 557
- Scalar i500 User’s Guide 539 558
- Glossary 560
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