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Chapter 13 Troubleshooting
Robotics Diagnostics
Scalar i500 User’s Guide 517
Robotics Diagnostics
The Robotics diagnostics currently include only one test, the Get/Put
Test.
Get/Put Test
13
The Get/Put Test requires the robot to remove one tape cartridge from
the top I/E station slot, and then put the tape cartridge back into the same
slot. To run this test, you must insert a tape into the library’s top
(uppermost) I/E station slot.
Robotics tests cannot be performed from the operator panel. The path to
open the appropriate screen is as follows:
• From the Web client, select
Tools > Diagnostics > Robotics > Robotics
Get/Put Test
.
- Scalar i500 1
- Contents 3
- Scalar i500 User’s Guide iv 4
- Scalar i500 User’s Guide v 5
- Scalar i500 User’s Guide vi 6
- Scalar i500 User’s Guide vii 7
- Scalar i500 User’s Guide viii 8
- Scalar i500 User’s Guide ix 9
- Scalar i500 User’s Guide x 10
- Scalar i500 User’s Guide xi 11
- Scalar i500 User’s Guide xii 12
- Glossary 541 13
- Scalar i500 User’s Guide xiv 14
- Scalar i500 User’s Guide xv 15
- Scalar i500 User’s Guide xvi 16
- Scalar i500 User’s Guide xvii 17
- Scalar i500 User’s Guide xix 19
- Scalar i500 User’s Guide 1 20
- Audience 20
- Product Safety Statements 20
- Scalar i500 User’s Guide 2 21
- Scalar i500 User’s Guide 3 22
- Mercury Statement 22
- Scalar i500 User’s Guide 4 23
- Disposal of Electrical and 23
- Electronic Equipment 23
- Document Organization 23
- 24
- Scalar i500 User’s Guide 6 25
- Related Documents 25
- Scalar i500 User’s Guide 7 26
- Contacts 26
- Scalar i500 User’s Guide 9 28
- United States 28
- Description 29
- Intelligent Storage 30
- Library Configuration 30
- Chapter 1 Description 34
- Scalar i500 User’s Guide 15 34
- Scalar i500 User’s Guide 16 35
- Front Panel Components 37
- Scalar i500 User’s Guide 19 38
- Back Panel Components 39
- Rear Power Switches 1 40
- Scalar i500 User’s Guide 22 41
- Scalar i500 User’s Guide 23 42
- Tape Drive Support 49
- Library Features 50
- Licensable Features 51
- Scalar i500 User’s Guide 33 52
- Figure 11 Library Location 52
- Coordinates 52
- Scalar i500 User’s Guide 34 53
- Scalar i500 User’s Guide 35 54
- Scalar i500 User’s Guide 36 55
- Scalar i500 User’s Guide 37 56
- Cleaning slots 56
- Chapter 2 58
- Operator Panel 62
- Web Client 63
- Menu Trees 64
- Setup Menu 65
- Operations Menu Tools Menu 65
- Reports Menu 65
- • Advanced Reporting* 65
- • System Settings 67
- • Library Tests 68
- User Privileges 69
- User Access 70
- Configuring Your Library 71
- About the Setup Wizard 72
- Using the Setup Wizard 74
- Accessing the Web Client 78
- Managing the Network 78
- Scalar i500 User’s Guide 60 79
- Scalar i500 User’s Guide 67 86
- Tools > Download SNMP MIB 86
- Working With Partitions 87
- Scalar i500 User’s Guide 69 88
- Supported 88
- Scalar i500 User’s Guide 70 89
- Configuring Cleaning Slots 97
- Scalar i500 User’s Guide 80 99
- Configuring I/E Station Slots 101
- Scalar i500 User’s Guide 82 101
- Setting Tape Drive Parameters 102
- Working With Control Paths 105
- Scalar i500 User’s Guide 87 106
- Scalar i500 User’s Guide 89 108
- Working With User Accounts 116
- The simple LDAP server 122
- Working With FC I/O Blades 128
- Scalar i500 User’s Guide 111 130
- Scalar i500 User’s Guide 112 131
- Scalar i500 User’s Guide 116 135
- Scalar i500 User’s Guide 117 136
- Setup > FC 136
- I/O Blades > Host Mapping 136
- Configuring System Settings 145
- Scalar i500 User’s Guide 131 150
- Scalar i500 User’s Guide 132 151
- Registering the Library 152
- Advanced Reporting 153
- Chapter 4 Advanced Reporting 154
- Scalar i500 User’s Guide 135 154
- Scalar i500 User’s Guide 136 155
- Viewing the Media Usage Log 163
- Capacity on Demand 166
- Chapter 5 Capacity on Demand 167
- Scalar i500 User’s Guide 148 167
- COD Upgrades Per 167
- Configuration 167
- Storage Networking 168
- Chapter 6 Storage Networking 169
- Scalar i500 User’s Guide 150 169
- Scalar i500 User’s Guide 154 173
- Scalar i500 User’s Guide 155 174
- Scalar i500 User’s Guide 157 176
- Failover 176
- Configuring Host Access 179
- Encryption Key Management 184
- Scalar i500 User’s Guide 166 185
- Table 1 Encryption Systems 185
- Scalar i500 User’s Guide 167 186
- Scalar i500 User’s Guide 168 187
- Scalar i500 User’s Guide 169 188
- Scalar i500 User’s Guide 170 189
- Quantum Encryption 192
- Key Manager User’s Guide 192
- Scalar i500 User’s Guide 174 193
- Scalar i500 User’s Guide 175 194
- Scalar i500 User’s Guide 176 195
- Figure 26 TLS Communication 195
- Certificate Import Screen 195
- 7Follow these 196
- Scalar i500 User’s Guide 178 197
- Root Certificate File 198
- Scalar i500 User’s Guide 180 199
- Scalar i500 User’s Guide 185 204
- Scalar i500 User’s Guide 186 205
- Scalar i500 User’s Guide 187 206
- Scalar i500 User’s Guide 188 207
- from the Web client 207
- 7When an 208
- 7If an SKM 209
- 7To manually generate 209
- Scalar i500 User’s Guide 191 210
- Scalar i500 User’s Guide 192 211
- Scalar i500 User’s Guide 193 212
- Scalar i500 User’s Guide 194 213
- Scalar i500 User’s Guide 195 214
- Scalar i500 User’s Guide 197 216
- Scalar i500 User’s Guide 198 217
- Scalar i500 User’s Guide 199 218
- Scalar i500 User’s Guide 200 219
- Scalar i500 User’s Guide 201 220
- Scalar i500 User’s Guide 202 221
- Extended Data Lifecycle 222
- Management 222
- About EDLM 223
- Scalar i500 User’s Guide 205 224
- Scalar i500 User’s Guide 206 225
- Cleaning for EDLM Drives 226
- Incomplete EDLM Scans 226
- Scalar i500 User’s Guide 208 227
- Scalar i500 User’s Guide 209 228
- Scalar i500 User’s Guide 211 230
- Figure 31 StorNext Host 230
- Scalar i500 User’s Guide 212 231
- Scalar i500 User’s Guide 213 232
- Settings 232
- Scalar i500 User’s Guide 214 233
- Figure 33 Creating EDLM 233
- Partitions 233
- Scalar i500 User’s Guide 215 234
- Scalar i500 User’s Guide 216 235
- Scalar i500 User’s Guide 218 237
- Figure 35 EDLM Policy 237
- Scalar i500 User’s Guide 220 239
- Scalar i500 User’s Guide 221 240
- Scalar i500 User’s Guide 222 241
- Scalar i500 User’s Guide 223 242
- Scalar i500 User’s Guide 224 243
- Scalar i500 User’s Guide 225 244
- Scalar i500 User’s Guide 226 245
- Scalar i500 User’s Guide 227 246
- Scalar i500 User’s Guide 228 247
- Scalar i500 User’s Guide 229 248
- Scalar i500 User’s Guide 230 249
- Scalar i500 User’s Guide 231 250
- Scalar i500 User’s Guide 232 251
- Scalar i500 User’s Guide 233 252
- Scalar i500 User’s Guide 234 253
- Scalar i500 User’s Guide 235 254
- Scalar i500 User’s Guide 236 255
- Running Your Library 256
- Powering on the Library 257
- Restarting the Library 258
- Logging In 258
- Logging Out 259
- Performing Media Operations 260
- Scalar i500 User’s Guide 242 261
- Scalar i500 User’s Guide 244 263
- Scalar i500 User’s Guide 247 266
- Import Media screen to add 266
- About Cleaning Tape Drives 273
- Scalar i500 User’s Guide 255 274
- Manual Cleaning 274
- About Tape Drive Operations 280
- Scalar i500 User’s Guide 262 281
- Scalar i500 User’s Guide 264 283
- Chapter 10 284
- Viewing Logged-in Users 291
- Viewing the All Slots Report 291
- Scalar i500 User’s Guide 277 296
- Updating Library and Tape 297
- Drive Firmware 297
- Upgrading Library Firmware 298
- Scalar i500 User’s Guide 280 299
- Upgrading Tape Drive Firmware 300
- Scalar i500 User’s Guide 282 301
- Scalar i500 User’s Guide 283 302
- Tools > Drive Operations 302
- Scalar i500 User’s Guide 285 304
- Installing, Removing, and 305
- Replacing 305
- Scalar i500 User’s Guide 287 306
- Cabling the Library 308
- Scalar i500 User’s Guide 290 309
- Scalar i500 User’s Guide 291 310
- Fibre Channel Tape Drive 310
- Scalar i500 User’s Guide 293 312
- Scalar i500 User’s Guide 296 315
- Scalar i500 User’s Guide 298 317
- Scalar i500 User’s Guide 299 318
- Scalar i500 User’s Guide 302 321
- Scalar i500 User’s Guide 303 322
- Scalar i500 User’s Guide 307 326
- Scalar i500 User’s Guide 308 327
- on page 316 for best 328
- Scalar i500 User’s Guide 312 331
- Scalar i500 User’s Guide 313 332
- Scalar i500 User’s Guide 314 333
- Scalar i500 User’s Guide 315 334
- Cable Management Guidelines 335
- Scalar i500 User’s Guide 317 336
- Scalar i500 User’s Guide 318 337
- Scalar i500 User’s Guide 320 339
- Scalar i500 User’s Guide 325 344
- Required tools: None 344
- Scalar i500 User’s Guide 326 345
- Scalar i500 User’s Guide 327 346
- Required tools: 346
- Scalar i500 User’s Guide 328 347
- 1 screws to remove 349
- Scalar i500 User’s Guide 333 352
- Scalar i500 User’s Guide 336 355
- Scalar i500 User’s Guide 337 356
- Scalar i500 User’s Guide 338 357
- Scalar i500 User’s Guide 340 359
- Scalar i500 User’s Guide 342 361
- Scalar i500 User’s Guide 343 362
- Scalar i500 User’s Guide 345 364
- 1 Thumbscrews (behind doors) 364
- Scalar i500 User’s Guide 347 366
- 5U 14U 23U 32U 41U 367
- Scalar i500 User’s Guide 350 369
- Scalar i500 User’s Guide 352 371
- Scalar i500 User’s Guide 353 372
- Scalar i500 User’s Guide 354 373
- Scalar i500 User’s Guide 355 374
- Scalar i500 User’s Guide 358 377
- Example 1 377
- Scalar i500 User’s Guide 359 378
- Scalar i500 User’s Guide 360 379
- Scalar i500 User’s Guide 362 381
- Scalar i500 User’s Guide 363 382
- Existing Library 383
- Scalar i500 User’s Guide 365 384
- Scalar i500 User’s Guide 368 387
- Scalar i500 User’s Guide 369 388
- Scalar i500 User’s Guide 372 391
- Scalar i500 User’s Guide 373 392
- Scalar i500 User’s Guide 374 393
- Scalar i500 User’s Guide 375 394
- Replacing the Control Module 395
- Scalar i500 User’s Guide 377 396
- Scalar i500 User’s Guide 381 400
- Scalar i500 User’s Guide 382 401
- Scalar i500 User’s Guide 384 403
- Scalar i500 User’s Guide 385 404
- Scalar i500 User’s Guide 386 405
- Replacing an Expansion Module 407
- Scalar i500 User’s Guide 389 408
- Scalar i500 User’s Guide 390 409
- Scalar i500 User’s Guide 393 412
- Scalar i500 User’s Guide 394 413
- Scalar i500 User’s Guide 396 415
- Scalar i500 User’s Guide 398 417
- Scalar i500 User’s Guide 399 418
- Scalar i500 User’s Guide 400 419
- Scalar i500 User’s Guide 401 420
- LCB Compact Flash Card 421
- Scalar i500 User’s Guide 403 422
- Instructions 422
- Scalar i500 User’s Guide 404 423
- 1 LCB compact flash card 423
- Scalar i500 User’s Guide 405 424
- 10 Click OK 425
- The login screen appears 425
- •User name: 425
- • Password: password 425
- 12 Press OK 426
- 13 Select the 426
- Scalar i500 User’s Guide 411 430
- Scalar i500 User’s Guide 414 433
- Scalar i500 User’s Guide 415 434
- Scalar i500 User’s Guide 416 435
- Scalar i500 User’s Guide 417 436
- Scalar i500 User’s Guide 419 438
- Scalar i500 User’s Guide 420 439
- Scalar i500 User’s Guide 421 440
- Table 10 Rack Ear Kit 440
- Scalar i500 User’s Guide 422 441
- Scalar i500 User’s Guide 424 443
- Scalar i500 User’s Guide 425 444
- Scalar i500 User’s Guide 426 445
- Scalar i500 User’s Guide 428 447
- 1 Hinge of rack ears 447
- Scalar i500 User’s Guide 429 448
- Scalar i500 User’s Guide 430 449
- Scalar i500 User’s Guide 431 450
- Scalar i500 User’s Guide 432 451
- Installing nut clips: 451
- Installing cage nuts: 451
- Scalar i500 User’s Guide 435 454
- Scalar i500 User’s Guide 436 455
- Scalar i500 User’s Guide 437 456
- Scalar i500 User’s Guide 438 457
- Scalar i500 User’s Guide 440 459
- Scalar i500 User’s Guide 443 462
- Scalar i500 User’s Guide 444 463
- Scalar i500 User’s Guide 446 465
- Scalar i500 User’s Guide 450 469
- Scalar i500 User’s Guide 452 471
- Scalar i500 User’s Guide 453 472
- Scalar i500 User’s Guide 454 473
- Scalar i500 User’s Guide 455 474
- Scalar i500 User’s Guide 457 476
- Expansion Blade 477
- Scalar i500 User’s Guide 459 478
- Scalar i500 User’s Guide 460 479
- Scalar i500 User’s Guide 461 480
- Figure 63 Ethernet 480
- Connectivity on 5U Libraries 480
- Scalar i500 User’s Guide 462 481
- Scalar i500 User’s Guide 464 483
- Scalar i500 User’s Guide 465 484
- Scalar i500 User’s Guide 466 485
- Scalar i500 User’s Guide 467 486
- Figure 66 Installing the 486
- Ethernet Expansion Blade 486
- Scalar i500 User’s Guide 468 487
- Scalar i500 User’s Guide 469 488
- Scalar i500 User’s Guide 471 490
- Scalar i500 User’s Guide 472 491
- Scalar i500 User’s Guide 473 492
- Figure 68 Ethernet 27 492
- Scalar i500 User’s Guide 474 493
- Scalar i500 User’s Guide 475 494
- Scalar i500 User’s Guide 476 495
- Blade LEDs 495
- Scalar i500 User’s Guide 479 498
- Troubleshooting 499
- Quantum’s Knowledge Base 500
- About RAS Tickets 500
- Chapter 13 Troubleshooting 505
- Scalar i500 User’s Guide 486 505
- Tools > Capture Snapshot 505
- Scalar i500 User’s Guide 489 508
- Duplicate Devices Discovered 510
- Identifying Tape Drives 511
- Retrieving Tape Drive Logs 514
- Identifying FC I/O Blades 515
- Resetting FC I/O Blade Ports 517
- Interpreting LEDs 519
- Scalar i500 User’s Guide 502 521
- Table 12 Blade Status LEDs 521
- Scalar i500 User’s Guide 503 522
- Table 13 LCB Ethernet Hub 522
- Link Activity 522
- Scalar i500 User’s Guide 506 525
- Table 16 Tape Drive LEDs 525
- Scalar i500 User’s Guide 507 526
- Table 17 Fibre Port Link 526
- Scalar i500 User’s Guide 508 527
- Scalar i500 User’s Guide 509 528
- Library Diagnostics 532
- Drive Diagnostics 533
- Robotics Diagnostics 536
- Working With Cartridges 537
- Handling Cartridges Properly 538
- Write-Protecting Cartridges 539
- Barcode Label Requirements 539
- Supported Barcode Formats 540
- Installing Barcode Labels 541
- Scalar i500 User’s Guide 523 542
- Figure 72 Barcode Label 542
- Orientation 542
- Library Specifications 543
- Supported Components 544
- Scalar i500 User’s Guide 525 544
- Library Capacity 545
- Environmental Requirements 546
- Electrical Requirements 546
- Dimensions 547
- Component Weights 547
- Scalar i500 User’s Guide 529 548
- Scalar i500 User’s Guide 530 549
- TapeAlert Flag Descriptions 550
- Scalar i500 User’s Guide 532 551
- Table 20 Tape Drive 551
- Scalar i500 User’s Guide 533 552
- Scalar i500 User’s Guide 534 553
- Scalar i500 User’s Guide 535 554
- Scalar i500 User’s Guide 536 555
- Scalar i500 User’s Guide 537 556
- Scalar i500 User’s Guide 538 557
- DIAGNOSTIC 557
- Scalar i500 User’s Guide 539 558
- Glossary 560
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