
Chapter 6: Getting Information About the Library
Viewing, Saving, and E-mailing Logs
Quantum Scalar i40 and Scalar i80 User’s Guide 149
Diagnostic Tickets Log The Diagnostic Tickets Log records all diagnostic tickets issued by the
library.
The log provides the following information: Num (ticket number to
provide a consecutive listing of tickets in the order issued; the first ticket
issued is assigned number 1, the second ticket 2, and so on); State
(open, unopened, closed); Priority (low, high, urgent); Created (date the
ticket was first issued); Last Updated (date the ticket was last issued);
Cause Code (the number assigned to the fault and which appears in the
full ticket name; for example, DT031- I/E Unlock Warning has cause code
31); Description; and Details.
Web Client
1 Select Reports > Log Viewer.
2 Select Diagnostic Tickets Log and press Next.
3 The report appears in a new window for viewing.
4 You can save or e-mail the report following the on-screen
instructions.
Note: If you want to e-mail the log file to a recipient, type the
recipient’s name in the text box next to the E-mail button,
and then click the E-mail button. You must have your e-
mail notification configured in order to e-mail a log file.
See
Configuring the Library E-Mail Account on page 74 for
more information.
Tape Drive Log The library allows you to retrieve tape drive logs using the Web client.
Tape drive log information can be used to help troubleshoot the library,
the tape drive sled, and tape drive issues.
Since the log retrieval process can take up to 30 minutes, the tape drive
and associated partition are automatically taken offline during the
operation and brought back online when the operation completes. You
will be asked to confirm that you want to take the tape drive and
partition offline.
Tape drive log files adhere to the following naming convention:
UDS_ID_SN.DMP, where ID identifies the tape drive coordinate location
within the library and SN identifies the tape drive serial number.
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